Discord

Dandy

Discord

Discord makes money primarily through Nitro — a $9.99/month subscription that gives users bigger file uploads, HD video streaming, custom emoji, animated avatars, and profile customization. There's also Nitro Basic at $2.99/month with fewer perks.

Server owners can pay for Server Boosts that unlock premium features for their community. Discord also added a cut of server subscriptions — creators can charge monthly membership fees and Discord takes 10%.

The key insight is that Discord's core product is completely free. Voice chat, text chat, screen sharing, communities with thousands of members — all free.

Nitro is cosmetic and convenience upgrades. Most users never pay and Discord is fine with that.

The free users create the network effects that make the platform valuable.

Dandy

Vertical SaaS plus manufacturing. Dandy provides dental practices with intraoral scanners (often subsidized or free to eliminate the switching cost), cloud-based software for managing cases, and its own network of digital dental labs that manufacture the final restorations.

Dentists pay per case — each crown, bridge, veneer, or implant restoration is priced individually. The margin comes from manufacturing efficiency: digital workflows are faster, more precise, and require less manual labor than traditional hand-sculpted methods.

As volume grows, Dandy's labs get more efficient and per-unit costs drop. It's the classic razor-and-blades model — give away the scanner, make money on every restoration.

Discord

Jason Citron had already built and sold a gaming company — OpenFeint, a social gaming platform for mobile, which GREE bought for $104 million in 2011. After that, he started Hammer & Chisel, a game studio that was supposed to make mobile games.

The game they built, called Fates Forever, was a mobile MOBA that got great reviews but almost nobody played.

What Citron noticed was that gamers were using terrible tools to communicate. TeamSpeak was clunky.

Skype was laggy. Nothing worked well for groups of people who needed to talk while gaming.

The internal voice and text chat tool that Hammer & Chisel had built for their own team worked better than anything on the market.

Citron and co-founder Stan Vishnevskiy pivoted the entire company. They stripped out the gaming stuff and launched Discord in May 2015 as a free voice, video, and text chat platform for gamers.

It spread through Reddit first — a post on the r/gaming subreddit went viral and crashed their servers on day one. Within a year they had 25 million registered users.

Dandy

Henry Stott was a repeat entrepreneur who had previously co-founded a tech company in the UK. When he looked at the dental industry, he saw a $15 billion lab market that was shockingly analog.

Here's how it worked: a dentist jams a tray of gooey putty into your mouth, waits for it to harden, mails the physical mold to a dental lab, where a technician hand-sculpts your crown out of ceramic. Turnaround: 2 to 3 weeks.

Error rate: high. Patient experience: miserable.

The technology to do this digitally had existed for years — 3D intraoral scanners, CAD/CAM software, CNC milling machines — but nobody had stitched it into a seamless end-to-end platform for the average dental practice. Stott started Dandy in 2020 to be that platform.

Provide the scanner, build the software, run the lab — and make it so easy that any dentist can switch from analog to digital without changing how they practice.

Discord

Discord grew through communities, not ads. The first users were gamers on Reddit and Twitch who were sick of TeamSpeak and Skype.

Streamers would set up Discord servers for their fans, and every viewer who joined brought their friends. The growth was entirely organic for years.

The bot ecosystem was the secret weapon. Discord made it trivially easy to build bots — automated programs that add functionality to servers.

Music bots, moderation bots, gaming bots, utility bots. Developers built tens of thousands of bots, each one making Discord servers more useful and sticky.

A server with good bots became a mini-app platform.

COVID and the "beyond gaming" shift were massive. When lockdowns hit, study groups, book clubs, art communities, crypto communities, and just friend groups all started using Discord.

By 2020, non-gaming usage overtook gaming usage. Discord quietly dropped the "for gamers" tagline and rebranded as a platform for communities of all kinds.

Dandy

Land-and-expand with dental practices. Dandy gives practices the scanner for free or at heavy discount, which eliminates the biggest barrier to switching from analog.

Once a practice starts submitting digital scans, they become recurring revenue — every patient who needs a crown is a Dandy order. Sales team targets mid-size practices (3 to 10 dentists) that are high-volume but haven't invested in digital yet.

Referral programs where existing dentists recommend Dandy to colleagues. Geographic density strategy — build lab capacity in a region, then saturate practices nearby to optimize logistics and turnaround times.

Content marketing educating dentists on why digital is better, faster, and more profitable than analog workflows.

Discord

Monetization has been the eternal question. Discord has 200 million monthly active users but has never turned a profit.

Nitro subscriptions are growing but most users are happy on the free tier. Unlike Facebook or Twitter, Discord doesn't run ads — they've explicitly said ads in DMs or chat would destroy the product.

Finding ways to monetize without betraying user trust is the core challenge.

The Microsoft acquisition saga. In early 2021, Microsoft reportedly offered $12 billion to buy Discord.

Citron and the board walked away. The thinking was that Discord could grow into something worth much more independently.

Whether that was the right call depends on whether Discord can eventually figure out profitability — Microsoft would have solved that problem instantly with its distribution.

Content moderation at scale is brutal. With millions of servers and hundreds of millions of users, Discord has struggled with harmful content — extremist groups, CSAM, doxxing, and harassment.

They've invested heavily in trust and safety teams and automated detection, but the decentralized nature of servers makes moderation much harder than a centralized feed like Twitter or Facebook.

Dandy

Dental practices are notoriously resistant to change — many dentists have used the same lab for 20 years and switching feels risky. The scanner hardware is expensive to subsidize at scale, creating a capital-intensive land grab.

Quality control across distributed manufacturing is hard — a crown that doesn't fit means a remake, an unhappy patient, and a dentist who might switch back to their old lab. Competition from established digital players like Align Technology and legacy lab companies investing in their own digital capabilities.

The dental industry is fragmented — 200,000+ practices in the US, mostly small businesses, which means enterprise-style sales don't work. Each practice is its own decision maker with its own habits.

Discord

Discord's core is servers — community spaces organized into text and voice channels. Think of a server like a clubhouse with different rooms for different topics.

Voice Channels let you drop in and out of audio conversations like a walkie-talkie. Stage Channels are for live audio events with audiences.

Forum Channels organize discussions by topic. Discord also has direct messaging, group chats, video calls, screen sharing, and a growing app/bot ecosystem.

Activities let users play games and watch videos together inside Discord calls.

Dandy

Dandy Scanner — provided to dental practices, captures a full 3D digital impression of the patient's mouth in minutes. No more putty molds.

Cloud-based case management platform where dentists submit scans, approve designs, and track orders. AI-powered restoration design that generates crown and veneer designs automatically from 3D scans, reducing turnaround from weeks to days.

Digital dental lab network with automated CNC milling and 3D printing for manufacturing restorations. Shade matching technology using AI to color-match restorations to surrounding teeth.

Integration with practice management software so cases flow seamlessly from scan to delivery.

Discord

Benchmark, Accel Partners, Greylock Partners, Index Ventures, Greenoaks Capital, Dragoneer Investment Group, Spark Capital, Fidelity Investments

Dandy

Investors include Bessemer Venture Partners, IVP, DST Global, and IA Ventures. Series C in 2023 valued the company at approximately $1.8 billion.