Flipkart

Klarna

Flipkart

Marketplace model — Flipkart connects third-party sellers with consumers and takes a commission on every transaction, typically 5% to 25% depending on the category. Also operates a first-party retail business buying and reselling products directly, particularly in electronics and fashion.

Revenue streams include seller commissions, advertising (brands pay to appear in search results and banners), logistics services (Flipkart's in-house delivery network, Ekart, also serves other companies), and Flipkart Plus (loyalty program). The company runs periodic mega-sales — Big Billion Days — that generate billions in GMV over a few days, essentially India's version of Prime Day.

Klarna

Klarna makes money from merchant fees and consumer interest. Merchants pay Klarna 3-6% of each transaction — they're willing to pay because Klarna increases conversion rates by 30%+ and average order values by 45%.

On "Pay in 4" (interest-free installments), Klarna makes money purely from merchant fees. On longer financing (6-36 months), Klarna charges consumers interest up to 25% APR.

Klarna also earns revenue from its shopping app (affiliate commissions when users discover and buy from merchants), and from its Klarna Card.

Flipkart

Sachin Bansal and Binny Bansal — not related despite the shared surname — both worked at Amazon in its early days. They moved back to India in 2007 and started Flipkart as an online bookstore, literally copying the Amazon playbook from 1994.

Their first order was a book called "Leaving Microsoft to Change the World," which is almost too on-the-nose. But India in 2007 was nothing like America in 1994.

Internet penetration was low, credit cards were rare, delivery infrastructure was nonexistent, and most people had never bought anything online. The Bansals had to invent solutions for problems Amazon never faced.

Cash-on-delivery became the default payment method. They built their own logistics network because India Post couldn't handle e-commerce volumes.

Every assumption that worked in the US had to be rebuilt from scratch for India.

Klarna

Sebastian Siemiatkowski, Niklas Adalberth, and Victor Jacobsson were students at the Stockholm School of Economics. In 2005, they entered a startup competition with an idea: let people buy things online and pay later.

At the time, online shopping was still new and most people were terrified of entering their credit card details on the internet. The idea was simple — Klarna would pay the merchant immediately, and the customer would get an invoice with 14-30 days to pay.

The competition judges hated it. The idea was dismissed as financially irresponsible and the team didn't win.

But Siemiatkowski pressed on. Swedish e-commerce was growing fast and merchants were desperate for any way to reduce cart abandonment.

Klarna's "pay after delivery" model was a hit because it shifted the risk — customers could receive the product, try it on, and only pay for what they kept.

The first customers were Swedish e-commerce merchants selling fashion and home goods. Klarna handled the invoicing, fraud detection, and collections.

Merchants saw conversion rates jump because customers were more willing to buy when they didn't have to pay immediately.

Flipkart

Category expansion from books to electronics to fashion to groceries — each new category brought new customers and increased purchase frequency. Cash-on-delivery removed the trust barrier for first-time online shoppers.

Building Ekart logistics gave Flipkart delivery reach into tier-2 and tier-3 cities that no third-party carrier could serve. Big Billion Days mega-sale events trained Indian consumers to shop online with massive discounts.

Acquisition strategy — bought Myntra (fashion), Jabong (fashion), eBay India (marketplace), and PhonePe (payments) to consolidate the market. Walmart's $16 billion acquisition in 2018 provided unlimited capital to compete with Amazon India.

Mobile-first design because most Indian consumers access the internet through smartphones, not computers.

Klarna

Klarna grew by being embedded at checkout. The strategy was to sign up the biggest online retailers and become a payment option alongside Visa and PayPal.

Once Klarna was at checkout, consumers discovered it organically. The "Pay in 4" button became ubiquitous across fashion, electronics, and home goods retailers.

The Klarna app became a growth engine beyond checkout. By building a shopping app where users could browse products, discover deals, and track deliveries, Klarna turned from a payment method into a shopping destination.

The app has 35+ million monthly active users who start their shopping journey inside Klarna before even visiting a retailer.

International expansion was aggressive. Starting in Sweden, Klarna rolled out across Europe, then into the US, UK, and Australia.

The US became the biggest growth market — American consumers were especially receptive to Pay in 4 as an alternative to credit cards. By 2023, Klarna had 34 million US users.

Flipkart

Amazon India is a relentless competitor with Jeff Bezos publicly committing billions to win the market. Regulatory uncertainty — Indian e-commerce regulations around foreign ownership, deep discounting, and marketplace rules change frequently and can disrupt business models overnight.

Profitability has remained elusive despite massive scale — the combination of deep discounts, logistics costs, and competitive spending keeps margins thin. The Walmart acquisition created enormous pressure to demonstrate returns on a $16 billion investment.

Founder drama — Sachin Bansal was forced out after the Walmart deal over allegations of personal misconduct, creating leadership turbulence. And the fundamental challenge of e-commerce in India: a price-sensitive market where consumers will switch platforms for a 50-rupee discount.

Klarna

The valuation collapse was humiliating. Klarna raised at a $46 billion valuation from SoftBank in 2021.

One year later, they raised a down round at $6.7 billion — an 85% haircut. It was the most dramatic valuation drop in fintech history.

Employee stock options were underwater. Siemiatkowski had to lay off 10% of the workforce.

The entire BNPL category went from hot to radioactive in months.

Credit losses are the existential risk. Klarna is lending money to consumers who want to buy things they can't afford to pay for right now.

When the economy slows, defaults rise. Klarna's credit losses hit $1 billion in 2022.

The company had to tighten underwriting significantly and pull back from riskier markets. The tension between growth (approve more loans) and profitability (reject risky borrowers) defines every quarter.

The IPO in 2025 was a comeback story but with caveats. Klarna went public at $15 billion — a major recovery from the $6.7 billion trough but still less than a third of its 2021 peak.

The company finally turned profitable by slashing costs with AI (replacing hundreds of customer service agents with AI chatbots) and tightening credit standards. But investors remain cautious about the BNPL model's long-term sustainability.

Flipkart

Flipkart marketplace — India's largest e-commerce platform with 150+ million products across dozens of categories. Myntra — fashion and lifestyle subsidiary, India's leading online fashion retailer.

Ekart logistics — in-house delivery network covering 90%+ of India's pin codes. Flipkart Wholesale — B2B platform for kiranas (mom-and-pop shops) to source inventory.

PhonePe — originally a Flipkart subsidiary, now independent, one of India's largest digital payments platforms processing billions of transactions. Flipkart Plus — loyalty program offering free shipping and early sale access.

Flipkart Quick — hyperlocal delivery for groceries and essentials.

Klarna

Pay in 4 is the signature product — split any purchase into four interest-free payments over six weeks. Pay in 30 lets customers receive the product first and pay within 30 days.

Financing offers longer-term payment plans with interest for larger purchases. The Klarna App is a shopping destination — browse deals, track orders, manage payments, and earn cashback.

The Klarna Card is a physical Visa card that lets users Pay in 4 anywhere. Klarna Creator is a platform for influencers to earn commissions sharing products.

Klarna AI is their customer service chatbot that handles two-thirds of support queries.

Flipkart

Key investors before the Walmart acquisition included Tiger Global Management, SoftBank Vision Fund, Accel Partners, Naspers, and Tencent. Walmart acquired 77% of Flipkart for $16 billion in 2018, the largest e-commerce acquisition in history at the time.

Klarna

Sequoia Capital, SoftBank, Silver Lake, GIC, Atomico, Commonwealth Bank of Australia, Heartland