Yelp

Klarna

Yelp

Local advertising. Yelp is free for consumers and free for businesses to claim their listing.

Revenue comes from selling advertising products to local businesses — sponsored listings that appear at the top of search results, enhanced profiles with photos and call-to-action buttons, and Yelp Ads that target users searching for relevant businesses. Approximately 95% of revenue comes from local advertising, making Yelp essentially an ad platform for small businesses.

The company also earns from Yelp Reservations, Yelp Waitlist, and transaction-based fees on food orders. Revenue is recurring — businesses pay monthly for advertising packages — but churn is high because small businesses often cancel when they don't see immediate ROI.

Klarna

Klarna makes money from merchant fees and consumer interest. Merchants pay Klarna 3-6% of each transaction — they're willing to pay because Klarna increases conversion rates by 30%+ and average order values by 45%.

On "Pay in 4" (interest-free installments), Klarna makes money purely from merchant fees. On longer financing (6-36 months), Klarna charges consumers interest up to 25% APR.

Klarna also earns revenue from its shopping app (affiliate commissions when users discover and buy from merchants), and from its Klarna Card.

Yelp

Jeremy Stoppelman got sick after eating at a restaurant and wanted to find a doctor recommendation online. There was nothing useful.

He and Russel Simmons — both former PayPal employees — started Yelp in 2004, originally as an email-based referral system where you'd email friends asking for recommendations. That didn't work.

But they noticed that the reviews people wrote as part of the referral process were the actual valuable content. They pivoted to a review platform where anyone could write reviews of local businesses — restaurants, dentists, plumbers, mechanics, anything.

The social element was key: reviewers had profiles, could be friends, and the best reviewers became "Yelp Elite" with status and perks. By 2008, Yelp had turned reviewing restaurants into a hobby, a social activity, and for some people, an identity.

Google reportedly offered $500 million to acquire Yelp in 2009. Stoppelman turned it down and took the company public in 2012.

Klarna

Sebastian Siemiatkowski, Niklas Adalberth, and Victor Jacobsson were students at the Stockholm School of Economics. In 2005, they entered a startup competition with an idea: let people buy things online and pay later.

At the time, online shopping was still new and most people were terrified of entering their credit card details on the internet. The idea was simple — Klarna would pay the merchant immediately, and the customer would get an invoice with 14-30 days to pay.

The competition judges hated it. The idea was dismissed as financially irresponsible and the team didn't win.

But Siemiatkowski pressed on. Swedish e-commerce was growing fast and merchants were desperate for any way to reduce cart abandonment.

Klarna's "pay after delivery" model was a hit because it shifted the risk — customers could receive the product, try it on, and only pay for what they kept.

The first customers were Swedish e-commerce merchants selling fashion and home goods. Klarna handled the invoicing, fraud detection, and collections.

Merchants saw conversion rates jump because customers were more willing to buy when they didn't have to pay immediately.

Yelp

User-generated content created a flywheel: more reviews attracted more consumers, which attracted more businesses, which attracted more reviewers. Yelp Elite Squad gamified reviewing, turning prolific reviewers into evangelists who hosted events and recruited new users.

SEO dominance — Yelp pages rank highly on Google for local business searches, driving organic traffic that costs nothing to acquire. City-by-city launch strategy with community managers in each market building local reviewer communities.

Advertising sales team calling local businesses directly — a labor-intensive but effective model for monetizing the platform. Mobile app became critical as smartphones made "find a restaurant near me" a constant use case.

Expansion into services (plumbers, contractors, mechanics) beyond restaurants to increase addressable market.

Klarna

Klarna grew by being embedded at checkout. The strategy was to sign up the biggest online retailers and become a payment option alongside Visa and PayPal.

Once Klarna was at checkout, consumers discovered it organically. The "Pay in 4" button became ubiquitous across fashion, electronics, and home goods retailers.

The Klarna app became a growth engine beyond checkout. By building a shopping app where users could browse products, discover deals, and track deliveries, Klarna turned from a payment method into a shopping destination.

The app has 35+ million monthly active users who start their shopping journey inside Klarna before even visiting a retailer.

International expansion was aggressive. Starting in Sweden, Klarna rolled out across Europe, then into the US, UK, and Australia.

The US became the biggest growth market — American consumers were especially receptive to Pay in 4 as an alternative to credit cards. By 2023, Klarna had 34 million US users.

Yelp

Google is the existential threat. Google Maps reviews have overtaken Yelp in volume and are embedded directly in search results, intercepting users before they ever reach Yelp.

Stock performance has been mediocre — shares are roughly flat over the past five years while the broader market doubled. The business model depends on selling advertising to small businesses, which are notoriously difficult and expensive to sell to (high churn, small budgets, skeptical owners).

Yelp has been accused of manipulating reviews to pressure businesses into advertising — allegations the company denies but which have damaged its reputation. Review fraud (fake positive reviews, competitor sabotage reviews) is a constant battle.

And the broader shift to social media for recommendations (Instagram, TikTok, Reddit) is eroding Yelp's relevance with younger users.

Klarna

The valuation collapse was humiliating. Klarna raised at a $46 billion valuation from SoftBank in 2021.

One year later, they raised a down round at $6.7 billion — an 85% haircut. It was the most dramatic valuation drop in fintech history.

Employee stock options were underwater. Siemiatkowski had to lay off 10% of the workforce.

The entire BNPL category went from hot to radioactive in months.

Credit losses are the existential risk. Klarna is lending money to consumers who want to buy things they can't afford to pay for right now.

When the economy slows, defaults rise. Klarna's credit losses hit $1 billion in 2022.

The company had to tighten underwriting significantly and pull back from riskier markets. The tension between growth (approve more loans) and profitability (reject risky borrowers) defines every quarter.

The IPO in 2025 was a comeback story but with caveats. Klarna went public at $15 billion — a major recovery from the $6.7 billion trough but still less than a third of its 2021 peak.

The company finally turned profitable by slashing costs with AI (replacing hundreds of customer service agents with AI chatbots) and tightening credit standards. But investors remain cautious about the BNPL model's long-term sustainability.

Yelp

Business listings and reviews — 265+ million reviews across every local business category. Yelp for Restaurants — reservations, waitlist management, and ordering integrated into business pages.

Yelp Ads — advertising platform letting businesses target users by category, location, and intent. Yelp for Business Owners — dashboard for responding to reviews, tracking page views, and managing business info.

Yelp Elite Squad — gamified community of prolific reviewers who get invited to exclusive events. Yelp Guest Manager — restaurant management tool combining waitlist, reservations, and table management.

Yelp Knowledge Program — data licensing to power local search across third-party platforms.

Klarna

Pay in 4 is the signature product — split any purchase into four interest-free payments over six weeks. Pay in 30 lets customers receive the product first and pay within 30 days.

Financing offers longer-term payment plans with interest for larger purchases. The Klarna App is a shopping destination — browse deals, track orders, manage payments, and earn cashback.

The Klarna Card is a physical Visa card that lets users Pay in 4 anywhere. Klarna Creator is a platform for influencers to earn commissions sharing products.

Klarna AI is their customer service chatbot that handles two-thirds of support queries.

Yelp

Pre-IPO investors included Bessemer Venture Partners, Max Levchin, and Peter Thiel's Founders Fund. Yelp went public on the NYSE in March 2012.

Klarna

Sequoia Capital, SoftBank, Silver Lake, GIC, Atomico, Commonwealth Bank of Australia, Heartland