Magic Leap

Sierra

Magic Leap

Hardware and software platform for augmented reality. Originally consumer-focused (the dream was AR glasses for everyone), now pivoted to enterprise.

Magic Leap sells the Magic Leap 2 headset to businesses for use in healthcare, manufacturing, defense, and training. Revenue comes from hardware sales ($3,299 per unit for the ML2), software licensing, and enterprise service contracts.

The company also licenses its spatial computing technology to other companies. The pivot from consumer to enterprise dramatically shrank the addressable market but targeted buyers who have real budgets, real use cases, and real willingness to pay — unlike consumers who were not going to spend $2,300 on AR goggles.

Sierra

Companies pay Sierra to run their customer service with AI agents instead of hiring rooms full of humans. The agent talks to your customers over chat.

It answers questions. It processes returns.

It updates subscriptions. Here is the clever part.

Sierra charges based on outcomes, not seats. Brands pay when the AI actually resolves a problem, not just for having the software installed.

That pricing is unusual. Most software charges a flat monthly fee no matter what.

Sierra only gets paid when the bot does the job.

Magic Leap

Rony Abovitz was a biomedical engineer who had previously founded and sold a surgical robotics company called MAKO Surgical for $1.65 billion. In 2010, he started Magic Leap with a vision that bordered on science fiction: lightweight augmented reality glasses that could overlay photorealistic digital objects onto the real world.

Not a screen strapped to your face — actual holograms that looked like they existed in your living room. The early demos were jaw-dropping.

A whale jumping out of a gymnasium floor. A tiny elephant dancing on your palm.

Google led the first major funding round. Then Alibaba invested.

Then AT&T. Then Saudi Arabia's sovereign wealth fund.

Between 2014 and 2019, Magic Leap raised $3.5 billion without shipping a single product. The hype was unprecedented.

The secrecy was legendary. Journalists weren't allowed inside the headquarters.

Employees signed NDAs that would make the CIA blush.

Sierra

Bret Taylor had already done the impossible twice. He co-created Google Maps.

He later became co-CEO of Salesforce, chaired Twitter's board during the messy Elon Musk takeover, and became chairman of OpenAI in late 2023. Clay Bavor spent 18 years at Google, most recently running its Labs group.

The two friends left their big jobs in 2023 to build something together. They picked customer service on purpose.

It is the least glamorous corner of software. Their logic was simple.

Companies hate their support costs. Customers hate waiting on hold.

AI that actually resolves problems could fix both sides at once. They launched Sierra in February 2024 with $110 million from Sequoia and Benchmark.

Magic Leap

The pivot to enterprise under CEO Peggy Johnson (former Microsoft executive) refocused the company on markets where AR has immediate, measurable value. Healthcare became the lead vertical — surgeons can see patient scans overlaid on the actual patient during procedures.

Defense contracts provided large, predictable revenue from government budgets. Partnerships with companies like SyncThink (concussion assessment) and Brainlab (surgical navigation) gave Magic Leap embedded distribution in existing enterprise workflows.

The Magic Leap 2 was purpose-built for enterprise — lighter, more comfortable for extended wear, and with dimming technology that works in well-lit operating rooms and factories. Getting FDA clearance opened the medical market in a way competitors haven't matched.

Sierra

Sierra went straight for big brands, not tiny startups. SoFi, Ramp, ADT, Sonos and Brex signed up early.

By 2026 it said more than 40% of the Fortune 50 were customers. The trick was trust.

Enterprises are terrified of an AI bot going rogue and insulting a customer. So Sierra built guardrails and let each company control exactly how the agent behaves.

Bret Taylor's contacts did the rest. When the chairman of OpenAI calls a Fortune 500 CEO, they pick up.

Sierra hit $100 million in annual recurring revenue in November 2025, seven quarters after launch, and $150 million by February 2026. In April 2026 it launched Ghostwriter, which builds and deploys a new agent from a plain-English description.

Magic Leap

The $3.5 billion already spent is a sunk cost that no realistic enterprise revenue can quickly recoup. Competition from Microsoft HoloLens 2 (which had a multi-year head start in enterprise AR), Meta's Quest Pro, and Apple Vision Pro means Magic Leap is fighting well-funded incumbents.

The consumer AR dream is effectively dead — Apple's $3,499 Vision Pro proved that even Apple can't make consumer AR work yet at accessible prices. Employee trust was damaged by years of overpromising and under-delivering under the previous CEO.

The AR market itself is still nascent — total enterprise AR headset sales across all vendors number in the low hundreds of thousands, not millions. And the fundamental physics problem: making AR glasses that are lightweight, high-resolution, wide-field-of-view, and affordable remains an unsolved engineering challenge.

Sierra

Everyone is building AI customer service agents right now. Decagon has raised at a multi-billion valuation.

Salesforce, ServiceNow and Intercom all shipped their own agents. Sierra is not the cheap option.

It sells premium AI to giant companies that move slowly. The bigger risk sits underneath the product.

Sierra does not make its own AI models. It rents them from providers like OpenAI and Anthropic.

If those model makers decide to compete directly, Sierra's edge gets thin fast, and its co-founder chairing one of them only makes that question louder. A $15.8 billion valuation on roughly $150 million in revenue leaves almost no room for a stumble.

Magic Leap

Magic Leap 2 — enterprise AR headset with the largest field of view in the industry (70 degrees), dimming technology for use in bright environments, and FDA 510(k) clearance for medical use. Spatial computing platform for building enterprise AR applications.

Healthcare applications — surgeons using AR overlays during procedures, medical training simulations. Manufacturing applications — remote assistance, 3D work instructions, quality inspection with AR overlays.

Defense applications — contracted with the US military for AR-assisted battlefield visualization. Developer tools and SDK for building custom AR applications on the Magic Leap platform.

Sierra

The core product is the Sierra AI agent. It is a branded customer service bot that companies deploy on their website, app, and phone lines.

It handles the boring stuff. Order tracking.

Refunds. Password resets.

Account changes. Sierra also built its own tools to test and monitor these agents so they do not make things up.

In 2024 the company added a voice version that talks to customers on the phone. In April 2026 it added Ghostwriter, a tool that builds and deploys a new agent from a plain-English description.

The whole pitch is one AI agent that carries your brand's name and never sleeps.

Magic Leap

Investors include Google, Alibaba Group, AT&T, Saudi Arabia's Public Investment Fund, Temasek Holdings, and Andreessen Horowitz. Total funding exceeded $3.5 billion across multiple rounds, making Magic Leap one of the most heavily funded private tech companies ever.

Sierra

Sequoia Capital and Benchmark wrote the first checks at launch in February 2024, $110 million between them. Greenoaks Capital then led both the $175 million round in 2024 and the $350 million round in September 2025.

In May 2026 Tiger Global and Google's GV led a $950 million round at a $15.8 billion valuation, with Benchmark, Sequoia and Greenoaks back in. That takes total funding to about $1.6 billion.

That is partly the product and partly Bret Taylor. Investors bet on founders who have already built billion-dollar things.