“
You do not need to be perfect to be a great leader. You need to know what you do not know, hire people who fill the gaps, and keep moving.
“
Better not bigger. That is our strategy. We are focused on improving the quality of our revenue and delivering excellent returns to our shareowners.
“
If a customer is not profitable for UPS, we need to have a conversation about pricing. Every customer relationship has to work for both parties.
“
I grew up understanding the value of hard work. I did not grow up in wealth. That shaped how I think about every dollar the company spends.