KYLE ROBERTSON

We made mental healthcare accessible to 700,000 people. Then we learned that accessible and responsible are not the same thing.

Telehealth can expand access. It can also expand risk. We should have been more careful about controlled substances.

SoftBank valued us at 4.8 billion. The DEA valued us as a problem. Both were making a point.

We stopped prescribing stimulants. That was the right decision made too late.

The demand for mental healthcare is real. 700,000 people signed up because they needed help. The model needs fixing not the mission.

When you are growing at 10x per year you lose control of quality. In healthcare that is unacceptable.