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The demand for mental healthcare is real. 700,000 people signed up because they needed help. The model needs fixing not the mission.
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When you are growing at 10x per year you lose control of quality. In healthcare that is unacceptable.
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We made mental healthcare accessible to 700,000 people. Then we learned that accessible and responsible are not the same thing.
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Telehealth can expand access. It can also expand risk. We should have been more careful about controlled substances.
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SoftBank valued us at 4.8 billion. The DEA valued us as a problem. Both were making a point.