Dapper Labs

Zoom

Dapper Labs

Platform and marketplace — Dapper Labs builds NFT products and earns revenue from primary sales (minting new NFTs and selling them to users), marketplace transaction fees (5% on peer-to-peer trades), and licensing fees paid to sports leagues for using their IP. The company also built the Flow blockchain, which it controls and operates.

Revenue is heavily tied to NFT trading volume and new user acquisition. The licensing deals with NBA, NFL, UFC, and LaLiga give Dapper Labs exclusive rights to create digital collectibles from official content — a massive competitive moat when the market is hot, and a significant cost burden when the market cools.

Zoom

Zoom uses a freemium model. Free accounts get unlimited one-on-one meetings and 40-minute group meetings.

Paid plans start at $13.33/month per user for Pro (meetings up to 30 hours), $18.33/month for Business, and custom pricing for Enterprise. Zoom also charges for add-ons — Zoom Phone (cloud phone system), Zoom Rooms (conference room hardware), and Zoom Contact Center.

The free tier is the hook. The 40-minute limit on group calls creates just enough friction to push power users to pay.

And once one person in a company pays, the whole team follows because nobody wants to be the one whose meetings keep getting cut off.

Dapper Labs

Roham Gharegozlou was running a blockchain company called Axiom Zen when his team launched CryptoKitties in November 2017 — a game where users could buy, breed, and trade digital cats as NFTs on Ethereum. It went so viral that it congested the entire Ethereum network and accounted for 25% of all Ethereum traffic.

CryptoKitties proved that people would pay real money for unique digital assets, but it also proved that Ethereum couldn't handle consumer-scale applications. Gharegozlou spun out Dapper Labs in 2018 to solve both problems: build consumer NFT products AND build a blockchain (Flow) that could actually handle millions of users.

The NBA came calling in 2019, licensing their highlights for what became NBA Top Shot. When Top Shot launched in October 2020, a LeBron James dunk clip sold for $208,000.

By February 2021, Top Shot was processing $50 million in daily transactions. The NFT boom had arrived and Dapper Labs was at the center of it.

Zoom

Eric Yuan grew up in Tai'an, a mining city in Shandong province, China. In the mid-1990s he was in his twenties and inspired by the internet boom happening in America.

He applied for a US visa. He was rejected.

He applied again. Rejected again.

Eight times in total over about two years before he was finally approved in 1997. He moved to Silicon Valley with barely any English and joined WebEx as one of its first engineers.

Yuan spent 14 years at WebEx, eventually becoming VP of Engineering. Cisco acquired WebEx in 2007 for $3.2 billion.

Yuan watched Cisco slowly bloat the product with enterprise features while the core video quality deteriorated. He kept telling Cisco leadership they needed to rebuild the product from scratch.

They kept saying no.

In 2011, Yuan quit and took 40 WebEx engineers with him. He founded Zoom Video Communications with a simple thesis: video meetings should just work.

No downloads. No lag.

No "can you hear me?" No IT department required. He built the product that Cisco refused to build.

Dapper Labs

Licensing deals with major sports leagues gave Dapper Labs content that no competitor could replicate. NBA Top Shot specifically targeted sports fans, not crypto enthusiasts — a much larger addressable market.

The custodial wallet and credit card payments removed every crypto friction point, making it possible for someone with zero blockchain knowledge to buy an NFT in two minutes. Pack drops with limited supply created urgency and excitement similar to physical trading card releases.

Building the Flow blockchain gave Dapper Labs control over transaction costs and speed, avoiding Ethereum's congestion and gas fee problems. Celebrity involvement (Michael Jordan, Kevin Durant, Will Smith all invested) generated press coverage and credibility.

Zoom

Zoom grew on one thing: it worked. In a world where every video call started with five minutes of technical issues, Zoom calls just connected.

That reliability was the entire marketing strategy for the first five years.

The freemium model did the rest. Teachers, coaches, therapists, book clubs, and small teams all started on the free tier.

When they hit the 40-minute limit, enough of them converted to paid. And every free meeting was essentially a demo — everyone in the meeting saw how good Zoom was.

Yuan obsessed over simplicity. While competitors like WebEx and GoToMeeting required downloads, plugins, and IT involvement, Zoom worked in the browser with one click.

The learning curve was essentially zero. Your grandmother could figure it out.

That turned out to be extremely important when a pandemic suddenly required your grandmother to figure it out.

Then COVID happened. In March 2020, the world shut down.

Every meeting — work, school, family, doctor, church, happy hour — moved to video. Zoom was already the easiest option.

Daily participants exploded from 10 million to 300 million in four months. The stock went from $70 to $588.

Dapper Labs

The NFT market collapsed. NBA Top Shot's monthly sales fell from $224 million in February 2021 to under $5 million by late 2022.

The $7.6 billion valuation from 2021 looks nearly impossible to justify with current revenue. Massive layoffs — the company cut over 50% of staff in multiple rounds through 2022 and 2023.

The Flow blockchain never achieved the developer adoption needed to become a major ecosystem — most NFT activity stayed on Ethereum and later Solana. Licensing deals with sports leagues require minimum guarantees regardless of volume, creating fixed costs that hurt when revenue drops.

Regulatory risk — the SEC has investigated whether NBA Top Shot moments are unregistered securities. And the core question: are digital sports highlights a lasting collectible category or were they a pandemic-era novelty?

Zoom

The post-pandemic hangover has been severe. Zoom's stock peaked at $588 in October 2020 and crashed to under $70 by 2022 — an 88% drop.

The company went from the most exciting tech stock on the planet to a cautionary tale about pandemic valuations. Revenue growth slowed from 300%+ to single digits as people returned to offices and competitors caught up.

Security and "Zoombombing" were early crises. In early 2020, as millions of new users flooded in, trolls discovered they could join open Zoom meetings and share offensive content.

Schools, churches, and AA meetings were disrupted. It turned out Zoom's encryption wasn't truly end-to-end as advertised.

Yuan had to halt all feature development for 90 days and focus exclusively on security fixes. It was a near-death reputational crisis.

Competition from Microsoft Teams and Google Meet intensified. Both companies bundled video calling for free into products that hundreds of millions of people already used.

Microsoft Teams integrated directly into Office 365. Google Meet was built into Gmail.

Zoom had to compete against free products from two of the richest companies on Earth.

Dapper Labs

NBA Top Shot — officially licensed digital basketball highlights ("moments") sold as NFTs. Users buy packs, trade moments, and complete challenges.

NFL All Day — same concept applied to American football highlights. UFC Strike — officially licensed UFC fight moments as NFTs.

LaLiga Golazos — Spanish soccer league highlights as digital collectibles. Flow blockchain — Dapper Labs' own blockchain designed for consumer applications, used by NBA Top Shot and other products.

Dapper Wallet — custodial crypto wallet that works with credit cards, removing the complexity that makes normal crypto wallets unusable for regular people.

Zoom

Zoom Meetings is the core — video calls that actually work. Zoom Webinars handles large-scale events with up to 50,000 attendees.

Zoom Phone is a full cloud-based phone system replacing traditional office phones. Zoom Rooms turns physical conference rooms into one-click video meeting spaces.

Zoom Contact Center competes with established call center software. Zoom Team Chat is their Slack/Teams competitor.

Zoom Whiteboard is a collaborative digital canvas. Zoom Revenue Accelerator uses AI to analyze sales calls.

And Zoom AI Companion summarizes meetings and drafts messages.

Dapper Labs

Investors include Andreessen Horowitz, Coatue Management, GV (Google Ventures), Samsung, and celebrity investors including Michael Jordan, Kevin Durant, and Will Smith. The $7.6 billion valuation was reached in a 2021 funding round.

Zoom

Sequoia Capital, Emergence Capital, Horizons Ventures (Li Ka-shing), Qualcomm Ventures