The stigma around therapy is real, but it's easier to overcome when you can do it from your couch in your pajamas. Privacy is the first step to honesty.
COVID didn't create the demand for online therapy. It revealed how massive the demand always was. We just happened to be ready.
We matched four million people with therapists. Four million. Most of them had never spoken to a therapist before. That's not a business metric. That's a public health outcome.
Therapy shouldn't require a waitlist, a commute, and $200 an hour. We wanted to remove every barrier between someone and help.
I built BetterHelp because someone I knew needed a therapist and couldn't find one. Not because of money — because of availability. There just weren't enough therapists.