“
I built Zoom because I was tired of bad video calls. Every terrible meeting I sat through at Cisco was product research.
“
A video call should work the first time every time. Reliability is not a feature. It is the product.
“
I applied for a US visa nine times. Nine rejections. On the tenth try they said yes. That tenth try changed everything.
“
The product should be so simple that your grandmother can use it. If she cannot we have failed.
“
From 10 million daily participants to 300 million in four months. I still cannot believe those numbers when I see them.