BUSINESS

Show me the incentive and I'll show you the outcome.

If you want a friend on Wall Street, get a dog.

Find a business you understand, with a dominant market position, where management has high integrity. That's it. That's the whole strategy.

If you double the number of experiments you do per year, you're going to double your inventiveness.

Your brand is what people say about you when you are not in the room.

Your most unhappy customers are your greatest source of learning.

My goal was never to just create a company. A lot of people misinterpret that as if I do not care about revenue or profit or any of those things. But what not being just a company means to us is building something that actually makes a really big difference in the world.

If you give away your secrets, the people who would steal them were never going to buy anyway. The people who buy want you to implement the secrets for them.

You do not need more information. You need more action on the information you already have.

The goal is not to be liked. The goal is to be useful.

Make a grand slam offer so good people feel stupid saying no.

Your competition is not your enemy. Your competition is your best teacher.

Never mistake movement for progress. Busyness is the enemy of building.

I would rather have a business doing $1M a year with no investors than a startup raising $10M that I do not control.

Business is a sprint and a marathon. You have to pace yourself but also know when to run.

Cybersecurity is the biggest business opportunity of the next decade. Every breach headline is a sales call.

I'm not Mr. Wonderful because I'm nice. I'm Mr. Wonderful because I tell you the truth.

I don't care about your feelings. I care about your numbers.

Know what you're good at and stop doing everything else.

There's no such thing as a good partner. I want the whole thing or nothing.

The easiest way to make money is to create something of such value that everybody wants it and go out and give it to them.

Build personal wealth separate from your business. Your company is an asset, not your retirement plan.

A successful business is not the one that makes the most money. It's the one that keeps the most money.

Your pricing is a signal of your confidence and your expertise. Undercharging doesn't make you humble — it makes you broke.

Revenue is vanity, profit is sanity, cash flow is reality.

Culture compounds just like capital. Good culture builds value over decades. Bad culture destroys it faster than any financial mistake.

Don't just invest in businesses. Learn to operate them. The best investors understand what it takes to actually run something.

Open source is not charity. It's the most effective go-to-market strategy ever invented for enterprise software.

Every company is becoming a data company whether they like it or not. We just make it less painful.

Data is the new oil is a terrible analogy. Oil is valuable because it's scarce. Data is valuable because it's abundant.

Data sharing between organizations will be bigger than data warehousing itself. We're building the connective tissue of the data economy.

Growth is oxygen. Without growth, you are slowly asphyxiating.

Separating storage from compute sounds like a technical detail. It's actually a business model revolution.

Free viewers was the most important product decision we ever made. When everyone can see the work, everyone cares about design.

Adobe paying a billion-dollar breakup fee and Figma keeping the money is the most expensive compliment anyone has ever received.

Our free tier isn't a marketing gimmick. It's a belief that everyone deserves access to good design tools regardless of budget.

We sold 20,000 flamethrowers in four days. The merchandise business has a better margin than the tunnel business right now.

We fund our own R&D. If the product doesn't work, we lose our money, not the taxpayer's. That alignment changes everything.

Everyone was fighting over New York and LA. We went to the suburbs. Turns out, that's where most of America actually lives.

Advertising at the moment of purchase intent is the most valuable real estate in marketing. We own that moment for groceries.

We stayed in the US and Canada while Uber went to 70 countries. Focus isn't glamorous, but it's how you survive.

Being the nice guys in ride-sharing got us a lot of goodwill and about 28% market share. The market rewards ruthlessness more than kindness.

Uber was the villain. We were the hero. Turns out the hero still needs a business model.

When Uber handed us their Southeast Asian business, it wasn't generosity. They were bleeding $700 million a year in the region and we weren't stopping.

We're not competing with DoorDash or Instacart. We're their future delivery infrastructure. We replace the driver, not the app.

The last mile is the most expensive mile in logistics. Robots don't need tips, don't call in sick, and don't double-park.

Pinterest is the only place on the internet where the ads are actually the content people came for. Nobody goes to Pinterest to avoid seeing products.

A thousand true fans is all you need. You don't need millions of followers. You need a thousand people willing to pay $10 a month.

We were profitable at the unit level from almost the beginning. The reason it took so long to show on the P&L is we were reinvesting everything into growth.

We turned down $23 billion from Google. Then we accepted $32 billion. The $9 billion difference was basically a really expensive negotiation tactic.

SaaS vendors have pricing data from thousands of deals. Buyers have pricing data from one — their own. We fix that imbalance.

In a recession, every company needs to cut software costs. In a boom, every company is buying more software and overpaying. We win in both markets.

Every great business is built around a secret that others don't know or have underestimated.

Think big, think fast, think ahead. Ideas are no one's monopoly.

The secret of luxury is quality and exclusivity. The moment you lose those two things, you no longer have luxury.

The goal of a business is to make something people want. Not to raise money, not to grow headcount, not to get press.

We changed our license from BSD to BSL and the open-source purists lost their minds. But the alternative was watching AWS offer Sentry as a service and collect the revenue. Pragmatism beats ideology.

Own the land under your business. Rent is a tax on ambition that never stops growing.

The best investment you can make is in a business so simple that even an idiot could run it — because eventually, one will.

Customers first, employees second, shareholders third. If your customers are happy, your employees are happy, the shareholders will be happy. Do it the other way and nobody is happy.

The worst quality of a businessperson is to be a nice, good person. You need to be tough and make difficult decisions. Nice people finish last in business — decisive people finish first.

One win, nine losses. That is the history of my career. The key is to make that one win so big that it pays for all nine losses and then some.

The idea is 1%. Execution is 99%. Everyone has ideas. Almost nobody can execute at speed and scale. That's what Rocket Internet does — we execute faster than anyone on Earth.

I would rather own a boring business that makes $10 million a year than a sexy startup that burns $10 million a year.

The best businesses are the ones that sound boring when you explain them but print money when you run them.

The fastest way to get rich is to solve a problem for people who have money and are willing to spend it.

Stop looking for the next billion-dollar app. Buy a laundromat. The returns are better and nobody is trying to disrupt you.

The most underrated skill in business is the willingness to do things that feel beneath you.

The best business in the world is one where your customers pay you every month and never call to complain. That is self-storage.

Email is the most underrated business model on the internet. You own the relationship. No algorithm can take that away.

We built Morning Brew on one insight: business news does not have to be boring. That is it. That was the whole strategy.

Distribution is more important than product. The best product nobody sees is worth less than a mediocre product everyone sees.

Insurance is not a boring business. It is the most elegant asset-liability matching machine ever invented.

We signed a power purchase agreement with Microsoft because we wanted external accountability. A deadline with a customer is worth more than a deadline on a whiteboard.

We are building a power plant, not a science experiment. That distinction changes everything about how you make decisions.

The physical operations economy is bigger than the digital economy. But it has a fraction of the software spend. That gap is our entire opportunity.

Price wins the first order. Speed wins the second order. Reliability wins every order after that.

On-demand delivery used to be a luxury. Now it is infrastructure. Every restaurant, every retailer, every warehouse needs it daily.

Software is the best business model ever invented. High margins, recurring revenue, low capital intensity. Once you see it, you cannot unsee it.

Natural gas is the transition fuel. You cannot go from coal to solar overnight. Something has to bridge the gap. That is what New Fortress Energy does.

Udemy for Business is where the real growth is. Companies spend billions on employee training. We can deliver it better and cheaper than anyone.

We became a unicorn while charging the lowest prices in Indian edtech. Everyone said you cannot build a billion-dollar company on $5 courses. We did.

We built the world's largest homework help database. Then AI learned to do the same thing in real time for free. That is a problem.

Own what you create. That is the only rule in business that matters. Everything else is a lesson you learn the hard way.

I am not a businessman. I am a business, man.

I sold crack. I sold records. I sold brands. The skill is the same — understand what people want and give it to them before anyone else.

The 7-Eleven of the internet is still a $100 billion idea. We just need to get the unit economics right before the money runs out.

If you start a business just to make money, you will probably fail. Start it because you are angry that something is bad and you know you can make it better.

Data is the most powerful force in business. The person with the best data makes the best decisions. That is not an opinion — it is math.

$8 billion in pre-orders from American, United, and Japan Airlines. Real airlines, real money. This is not a science project.

The API pricing controversy was painful. But we cannot let third parties use our data for free while we pay for the servers. That math does not work.

Voodoo acquired us for $500 million. Some say it was a bailout. I say it was a bet on the authenticity format having a future.

A brand is not a logo. A brand is the gut feeling people have about you.

The best deal is one where the buyer, the seller, and the community all win. If anyone loses, the deal isn't as good as you think.

If you want to go fast go alone. If you want to go far go together. If you want to do both build a conglomerate.

We do not just sell tractors. We sell economic empowerment to rural India.

Every single desk is worth more than a bitcoin.

India is not just an emerging market. It is a surging market.

In media you either own the distribution or you are owned by it.

If you do not have an unfair advantage you should not be in the deal.

The 30 percent store tax is the defining issue of this decade for the entire tech industry.

Developers are our customers. The moment we forget that we lose everything.

The most valuable software in most companies is the stuff nobody outside the company ever sees.

Open source is not a business model. It is a distribution strategy. The business model is being the best place to run the open source.

We do not lobby for special favors. We lobby for economic freedom. There is a difference.

The role of business is to create products and services that make people's lives better while using fewer resources.

We measure success not by the size of our revenue but by the long-term value we create for customers and society.

Happiness is the most underrated business strategy. Happy customers tell friends. Happy employees build better products.

India is a market of extremes. You can deliver biryani to a tech worker in Bangalore in 20 minutes and you cannot get an address in a village 100 km away.

Mark offered me three billion dollars. I was 23. Saying no was the easiest decision I ever made.

Curation is our moat. Anyone can list 100,000 products. Knowing which 100,000 products to list — that is the skill.

We build three businesses not one. Gaming funds e-commerce. E-commerce creates payments. Payments enable lending. That is the flywheel.

Mortgage lending is a rate-sensitive business. When rates double your business does not halve. It falls off a cliff.

Real estate is a relationship business that happens to need technology. Not a technology business that happens to involve relationships.

We bootstrapped our fundraising from our own users. They invest in real estate through us and they invest in us. That alignment is everything.

Every dark store is a small bet. Five hundred dark stores is a big bet. We are all in on quick commerce.

Our riders are not costs. They are the backbone of the company. When they succeed we succeed.

Elon builds the rockets. I build the business that pays for them.

I closed SpaceX's first major contract — a 1.6 billion dollar deal with NASA. That was the moment we became a real company.

Rich Kleiman is my business partner. He handles the deals I handle the vision. Together we built a real portfolio not a celebrity vanity project.

Steel is a commodity. In commodities the lowest-cost producer always wins. That is why scale matters more than anything.

Maverick Carter and I have been partners since Akron. He handles the business. I bring the platform. Together we are dangerous.

Always deliver more than expected.

I am not just an athlete. I am a brand. I am a businessman. And I am going to be a billionaire before I retire.

The real money is not on the court. It is in ownership. I learned that lesson and I have been teaching it ever since.

Salesforce has generated 35 billion dollars in revenue and given away 600 million dollars to charity. You do not have to choose.

The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow.

Business, as I have seen it, places one great demand on you: it asks for your honesty.

There is an immutable conflict at work in life and in business, a constant battle between peace and chaos. Neither can be mastered, but both can be influenced.

Great companies in the way they work, start with great leaders.

Monopoly is a terrible thing, till you have it.

I think the main quality you need in running a newspaper is a stomach for risk.

The best businesses own the infrastructure that other businesses depend on.

The best acquisition is one where the customer base stays and the costs go.

Kindness is not weakness. It's actually the ultimate strength in business.

If someone's picture ends up in the newspaper with a Cerberus connection, we will kill them — figuratively.

Entertainment is the last thing people give up in a recession. They'll cut everything else first.

Technology reduces costs. Lower costs attract customers. More customers generate more data. Better data builds better technology. That's the flywheel.

If you don't innovate, you die. It's that simple in the entertainment business.

There is only one boss — the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Shut up and listen to your customers. They'll tell you everything you need to know.

Every restaurant is a small business. You can own 600 of them, but each one has to work on its own.

Own your content. Own your studio. Own your distribution. Don't let anyone else own your story.

We can do well and do good at the same time. Those two things are not in conflict.

I didn't come to Uber to maintain the status quo. I came to build a real business.

Growth is easy. Profitable growth is hard. And that's what separates real businesses from subsidized experiments.

The hardest part of building a developer tool company is converting free users into paying teams.

Companies manage money with the rigor of an audit. They manage people with a spreadsheet. That's backwards.

The license change was hard. The community was angry. But we can't let AWS sell our free tool as a managed service forever.

Insurance is about pricing risk correctly. Better data means better pricing. Better pricing means better business.

$500 million in revenue proves that serving the underbanked is a real business, not charity.

Open source built our community. The commercial product built our business. Both matter.

Early cancer detection saves lives and saves money. The ROI for employers and health systems is clear.

Mark Cuban invested because he understood: cash advances without predatory interest is a real business.

Removing the free tier was painful. The community was angry. But building a sustainable business matters more than free users.

Corporations are people, my friend.

Attention is the most valuable currency in the world. If you can hold it, you can build anything.

I'm not a businesswoman. I'm a business, woman.

If millions of people can't find a product that works for them, that's not a diversity problem — that's a business opportunity.

RED proved that you don't need charity to fight AIDS. You need good products with a purpose.

Ford lost $4.7 billion on EVs last year. Toyota made record profits on hybrids. The market is the judge.

My mom taught me that attention is the most valuable currency. I have 300 million followers. That's a lot of currency.

I signed some terrible deals early in my career because I didn't know what my name was worth. Now I know.

I treat my career like a business. Every joke is content. Every movie is marketing. Every Instagram post is distribution.

Comedy is my first love. Business is my second. Both pay well. But only one makes people cry laughing.

I promote my own fights. I negotiate my own deals. Nobody takes a percentage of Floyd Mayweather but Floyd Mayweather.

The Pacquiao fight paid me $300 million for one night. That's not boxing. That's business.

If Nike won't give me royalties, I'll find someone who will. And I did.

The music gets you famous. The business gets you rich. Don't confuse the two.

I took equity in Vitamin Water instead of a check. That one decision changed my life more than any album ever did.

I want to be remembered as a businessman, not just a cricketer. The bat has an expiry date. Brands don't.

Making expensive drugs affordable is not charity. It is the biggest business opportunity in the world.

At Facebook, I learned how to build products for billions. At Instacart, I learned how to build a business that actually makes money. Both skills matter.

Retail is arithmetic. You buy it for X and sell it for more than X. The companies that fail have forgotten the arithmetic.

Football is an emotional business. You can't run it like retail. I learned that at Newcastle — painfully, slowly, and expensively.

I am not trying to win a popularity contest. I am trying to run a business. Those are different objectives.

The jersey number changes. The club changes. But the brand — Neymar — that stays. That is what I am really building.

CSK is not just a cricket team. It is a brand that stands for loyalty, consistency, and winning. Those three things translate to every business I invest in.

Building Somnium Wine is the same as racing. It takes years of preparation, the results are not immediate, and the details matter enormously.

Football gave me everything. Business is how I protect it for the next generation.

The difference between a good player and a great player is what you do when the pressure is highest. Same in business.

In cricket and in business, the result matters. But the process that gets you to the result matters more. Get the process right and the result takes care of itself.

I am not just an athlete. I am a business. And you have to protect your business — which means protecting your body and your mind first.

Take equity, not just fees. The difference between a brand deal and an equity deal can be worth more than your entire career earnings.

The promoter's job is to make the fighter look like the biggest star in the world. When you do that job well, everyone makes money. When you forget whose name is on the marquee, you lose the fighter.

Basketball taught me that the only shortcut to success is doing the long work consistently. Business is the same. There is no fast version.

People say the WNBA is a passion project. No. The NBA is a passion project too — it just gets paid like a business. Women's sport generates value. Pay for the value.

Losing Canelo hurt. It was the right business decision for him and the wrong outcome for us. I respect it. I had to learn from it and rebuild.

Change before you have to.

We have a strategic plan. It's called doing things.

We've always known that profits are important, but we've never thought that profits were the purpose.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

My name is my greatest asset. I protect it like I protected the plate.

The rarest thing in this business is someone who sees where culture is going before it gets there.

The music business will eat your lunch if you don't understand the business side as well as the creative side.

Every artist I have ever worked with — I saw something in them before the world did. That is the skill.

The hardest phone call I ever made was when I had to have a business conversation with my own daughter.

Security is not a feature. It is the foundation. Companies that treat it as optional are building on sand.

Revenue solves all known problems. If you don't have it, everything else is a distraction.

Selling a business you built is harder than building it. But knowing when to sell is the most important skill a founder can have.

The best partnerships are ones where you disagree often enough to avoid mistakes but agree enough to actually get things done.

$21 billion for a company I built with my hands over 35 years. Johnson & Johnson got a bargain.

A monk owning a company confuses people. But someone has to commercialize India’s ancient knowledge. Why not us?

We made mistakes expanding too fast into too many categories. A toothpaste company doesn’t need to sell jeans.

Synthes succeeded because we listened to surgeons, not to consultants. The people using the product know what it needs.

The companies that win in the next decade will be the ones that figure out how to unlock the potential of every single employee, not just the top performers.

The average restaurant loses 100 percent of its hourly staff every year. That is not a hiring problem. That is an onboarding and retention problem.

Speed is the only thing that matters in hourly hiring. If you take three days to respond to a candidate, they already have another job.

Democratizing access to opportunity is not charity. It is good business. Companies that only recruit from 20 schools are leaving 95 percent of the talent pool on the table.

The future of work is not full-time or freelance. It is both. The best companies will build hybrid teams that pull in top talent exactly when they need it.

The insurance industry spends 30 cents of every premium dollar on acquisition and overhead. That is money that should be protecting customers, not funding middlemen.

The key to wholesale is volume and efficiency. Every penny we save on logistics is a penny we can pass to the customer. That compounds over decades.

We keep our headquarters in Lancaster, Pennsylvania because our costs are lower, our people are loyal, and we do not need a fancy office to ship restaurant equipment.

The restaurant supply business is not glamorous. Nobody writes articles about us. But every restaurant in America needs plates, pans, and fryers, and we deliver them cheaper than anyone.

We started by selling a few restaurant supplies out of a small warehouse in Lancaster. Fifty years later we ship to every state in the country. The secret is simple. Keep prices low and ship fast.

Insurance in India was sold on fear. We decided to sell it on simplicity. Make the product easy to understand and people will actually buy it.

We became profitable faster than any Indian insurtech because we focused on unit economics from day one. Growth without profitability is just expensive marketing.

We pivoted from selling directly to homeowners to selling building kits to developers. The B2B model scales faster and burns less cash.

Vertical integration is the only way to make prefab construction work. The moment you depend on subcontractors, you lose control of quality and schedule.

The ADU market in California alone is worth billions. Every homeowner with a backyard is a potential customer. We just have to make it easy enough.

We have been bought and sold by three different owners across four decades. The brand survives because the tractors outlast the corporate drama.

We priced our four-wheel-drive tractors at half what John Deere charged. Same horsepower, simpler design, fewer parts to break. Farmers figured it out fast.

Distribution is everything. The company that gets its product to the customer fastest and cheapest wins in the long run.

Build an ecosystem, not a company. Every Grupo Salinas business feeds the others. The TV drives customers to Elektra. Elektra drives customers to Banco Azteca.

Vertical integration is the only way to protect your margins in mining. If someone else ships your copper, they control your profit.

Structure matters more than strategy. If the structure is wrong, the best strategy in the world won't save you.

Business is about trust, and trust takes a long time to build.

Legal teams shouldn't be a bottleneck. They should be an accelerator.

Contracts are the most important documents in any business, and they're managed worse than almost anything else.

Build relationships first. Business follows naturally.

Fashion should come to the people, not the other way around.

Speed is more important than perfection. A good product in the store today beats a perfect product in the store next month.

The customer is the only boss. If you listen to them, they will tell you everything you need to know.

In business and football, it's all about relationships.

Build where the traffic is.

The packaging business taught me more than Harvard Business School ever did.

The hole in my pocket is just as important as the hole in my arm.

The worst thing in fashion is to be ubiquitous. The hardest thing is knowing when to say no.

Pricing is a feature, not a barrier. If the product is good enough, charge what it's worth.

If you build a product that works, people will find you.

A brand built around a community is more powerful than any amount of advertising.

Customer service shouldn't just be a department. It should be the entire company.

Safe AI and powerful AI are the same thing. The companies that figure this out first will win.

Our number one priority is company culture. Our whole belief is that if you get the culture right, most of the other stuff will just happen naturally.

Relationships matter more than contracts. My partnerships with Toyota and GM have lasted decades because of trust.

We do not need to be famous. We need to be affordable.

Complexity is the enemy of low prices.

The only sustainable competitive advantage in retail is being the cheapest.

Speed kills the competition. If you can get from sketch to store in two weeks, nobody can copy you fast enough.

A brand without distribution is just a logo. Distribution without brands is just a shelf.

Glasses are the only product people wear on their face every day. That is a very powerful position.

Logistics is the backbone of the world economy. Everything you touch was moved by someone like us.

A brand on a building is worth twenty percent more per square foot. That is just math.

You can be profitable with low-grade ore if you control your costs. That is the entire secret.

Restructuring is not about destroying. It is about saving what can be saved.

Relationships are the most valuable asset in business. Everything else depreciates.

A conglomerate is only as strong as its weakest business. If one division is bleeding, it drains everything.

If you make something essential affordable, the entire developing world becomes your market.

Make what people need. Make it better. Make it cheaper. There is no other formula.

Brand is the most valuable asset a company can own. It outlasts everything else.

Let the product sell itself. If users love it, growth follows. If they don't, no amount of salespeople will save you.

Success in any market requires you to understand its people before you understand its economics. The economics will follow the people.

Political work and business are not separate in this region. They are the same conversation, conducted in different rooms.

Our business is built on trust — trust between us and the global brands we represent, and trust with our customers in the Gulf.

We grew because we were honest. In money-changing, your reputation is your only product. Lose it, and you have nothing.

In this region, business and politics have never been separate. The question is whether you use that connection to build or to exploit.

I give away 75 cents of every dollar I earn. Business is not just about making money — it is about making a difference.

I studied pharmacy, not finance. Business is about understanding what people need. That is the same skill whether you are in a laboratory or a boardroom.

A business is only as strong as its capacity to serve the people around it. If you lose sight of that, you lose the business.

Politics and business in our part of the world are two sides of the same coin. You cannot separate them.

Zhang Xin sees what a building can become. I figure out how to make the deal work. We have never confused our jobs.

I have never done a dishonest thing in my business life. Every building we promised, we built. Every worker we employed, we paid.

The bigger you are, the more people depend on you, and the more responsibility you carry. Size is not vanity — it is obligation.

A company that forgets its customers will eventually be forgotten by them. We listen to our homeowners, not just our investors.

Building a business requires three things: hard work, correct timing, and the discipline not to be greedy when prices are high.

You cannot divorce business success from civic responsibility. Those of us who have benefited most from Hong Kong have the greatest obligation to give back.

Hong Kong is a city built on trust and enterprise. That combination is irreplaceable.

Anyone who tells you roofing materials are boring has never tried to sell them in 105 countries.

Syria gave me my values. Britain gave me the platform. The Middle East gave me the market. I needed all three.

I was 14 years old on The Tonight Show. Johnny Carson looked at me and said I was going to be a star. I never forgot that. But I also knew the business behind the curtain was where the real power lived.

We are not in the business of creating content for content's sake. We are in the business of creating content that people love and that sustains a business.

My father was the greatest businessman I ever knew. And the most demanding person I ever knew.

Cardboard is the circulatory system of the economy. Without packaging, nothing moves.

We need to reduce taxes, reduce regulation, and let business do what it does best — create jobs and prosperity.

I don't give up on anything. I just change tactics.

Litigation is not a last resort for me. It is a business strategy. If someone owes you money, you fight for it.

Money is just a tool. What you build with it — that's what matters.

The Australian people deserve to know the truth about how their country is run — by corporations, not by Parliament.

Football needs a new model. The current system cannot sustain itself financially for the clubs that bear the highest costs and generate the most value.

The biggest risk of all is not taking one.

Conventional wisdom is usually wrong. If you do what everyone else is doing, you get what everyone else gets.

The day you separate business from humanity, you lose both.

I started Jaipur Rugs to prove that you can build a business with love. Every knot in every rug is an act of love by the person who tied it.

Winning is the best marketing. Everything else follows.

When you are in business, you have to hold yourself accountable. That goes for the Cleveland Browns, and it went for Pilot Flying J. We learned hard lessons.

I take full responsibility for the actions of the company. What was done at Pilot Flying J was wrong and we are deeply sorry.

The broker channel is the best option for the consumer. We will not apologize for defending it aggressively. If that makes enemies, so be it.

If you pay the farmer well, you get better coffee. If you get better coffee, you build a better brand. The ethics and the economics point in the same direction.

Quality is the only business plan that does not expire.

Sustainability is not charity. It is the only viable business model for the long term.

The most dangerous thing in business is to be right for the wrong reasons — or to win the battle and lose the war.

A company without revenue can't pursue a mission for very long. Commercial success and safety research are not enemies.

I want to work for profit, but not live only for profit.

Competition is healthy. It sharpens your instincts and forces you to become better at what you do.

Challenges make us stronger. My husband faced many. My sons face many. We do not step back — we step forward.

The mathematics of gambling are simple. The mathematics of building a sustainable business around gambling are considerably harder.

The Thomson family's greatest inheritance is not the companies or the capital. It is the understanding that information, delivered with accuracy and speed, always creates value.

You cannot run a pharmacy from a spreadsheet. You run it with people. The numbers follow the people.

The circus was supposed to be dead. Everybody said so. But nobody stopped to ask whether the circus had just been done wrong for fifty years.

The key to being successful in business is trust, you have to trust the people you work with.

One of the best ways to support Ukraine is through increased trade, business and investment in the country.

In my opinion, equality is a natural state. In the past, I thought that I had to conquer this world, fight for myself, be more masculine.

With a business, your whole life is hanging on this thing. People have to love it.

When you have a media or ecommerce business, almost no press is bad press. As long as we're being honest and ethical and not doing anything wrong, it all just kind of comes and goes.

I would rather be completely authentic and have the company go to zero than bullshit people.

I would rather own a boring business that prints money than a famous one that loses it.

It is a must to believe in one's product.

Business is the greatest charity. Doing a good job in the company, paying employees on time, and not defaulting on your suppliers is the greatest good.

Morality and economy are one.

One big hit can carry a company for a decade, but it can also make you afraid to try the next thing.

We stayed private because I wanted to build for the long term, not for the next quarter.