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I founded Freshworks because my cable company gave me terrible customer service. Best complaint I ever filed.
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Enterprise software should not cost more than a car. That is a market failure we can fix.
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Build in India, sell to the world. The engineering talent here is as good as anywhere on Earth.
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Let the product sell itself. If users love it, growth follows. If they don't, no amount of salespeople will save you.
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The NASDAQ bell was for every Indian engineer who was told they could only build services companies, not product companies.