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Wall Street is in the business of making money between now and next Tuesday. We're trying to build an institution that will be here 50 and 60 years from now.
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If you pay people a good wage, they're going to do a good job. It's as simple as that.
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We could raise our prices and our members wouldn't notice right away. But it would be the beginning of the end.
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I operated this company before it went public, and it wasn't any different. We didn't let the stock price govern how we ran the business.
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Sol Price taught me everything I know about retail. Everything. He was the most important business mind I ever encountered.