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Wall Street is in the business of making money between now and next Tuesday. We're in the business of building an organization, an institution that we hope will be here 50 years from now.
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This is not altruistic. This is good business.
employee-compensationmanagement— The New York Times, "How Costco Became the Anti-Wal-Mart" (Steven Greenhouse), 2005
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The traditional retailer will say: 'I'm selling this for $10. I wonder whether I can get $10.50 or $11.' We say: 'We're selling it for $9. How do we get it down to $8?'
customer-loyaltylong-term— The New York Times, "How Costco Became the Anti-Wal-Mart" (Steven Greenhouse), 2005