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# customer-loyalty2 quotes

CUSTOMER-LOYALTY

We could raise our prices and our members wouldn't notice right away. But it would be the beginning of the end.

customer-loyaltylong-termNew York Times profile of Costco, 2005

The membership fee is really the key to the whole thing. It means your customer has already committed to you before they even walked in.

business-modelcustomer-loyaltySol Price interview, San Diego Union-Tribune, 1982