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Growth and transformation do not happen in parallel. You have to break things to rebuild them better.
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We exited 14 countries. That is 14 painful decisions. But focus requires saying no more often than yes.
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I am the first woman to run a major Wall Street bank. I would rather be remembered as the best CEO than the first female one.
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Zoom-free Fridays. If we cannot protect one day a week from unnecessary meetings we have a bigger problem than strategy.
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Citi was trying to be everything to everyone in every country. You cannot win that way. You win by being the best at fewer things.
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I burned out earlier in my career. That experience taught me that sustainable performance matters more than heroic sprints.