A pharmacy that belongs to a pharmacist is a different place than a pharmacy that belongs to a corporation. The owner cares. The employee follows a manual.

business-modelfranchiseGroupe Jean Coutu annual report, 1995

I never wanted to be the biggest. I wanted to be the best. The size came because we kept doing the work right.

business-philosophygrowthLa Presse interview, 2003

The pharmacist is the most accessible healthcare professional. People trust us with their lives, literally. That trust is worth more than any marketing campaign.

customer-relationshipshealthcareUniversité de Montréal commencement address, 2001

My father worked hard so I could study. I studied hard so my children could build. That is how it works in families that succeed over generations.

educationfamilyMontreal Gazette profile, 2010

You cannot run a pharmacy from a spreadsheet. You run it with people. The numbers follow the people.

businessmanagementLes Affaires interview, 2007