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A pharmacy that belongs to a pharmacist is a different place than a pharmacy that belongs to a corporation. The owner cares. The employee follows a manual.

business-modelfranchise— Groupe Jean Coutu annual report, 1995
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I never wanted to be the biggest. I wanted to be the best. The size came because we kept doing the work right.

business-philosophygrowth— La Presse interview, 2003
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The pharmacist is the most accessible healthcare professional. People trust us with their lives, literally. That trust is worth more than any marketing campaign.

customer-relationshipshealthcare— Université de Montréal commencement address, 2001
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My father worked hard so I could study. I studied hard so my children could build. That is how it works in families that succeed over generations.

educationfamily— Montreal Gazette profile, 2010
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You cannot run a pharmacy from a spreadsheet. You run it with people. The numbers follow the people.

businessmanagement— Les Affaires interview, 2007