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I take full responsibility for the actions of the company. What was done at Pilot Flying J was wrong and we are deeply sorry.
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When you are in business, you have to hold yourself accountable. That goes for the Cleveland Browns, and it went for Pilot Flying J. We learned hard lessons.
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We are going to be a model sports franchise. We are going to win — and we are going to win with class.
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The Cleveland Browns are a special franchise. Cleveland is a special city. That is why we are absolutely committed to bringing a championship to this community.
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My dad started with one gas station. The entire growth of Pilot was built on one very simple idea — take care of the customer.