The membership fee is really the key to the whole thing. It means your customer has already committed to you before they even walked in.

business-modelcustomer-loyaltySol Price interview, San Diego Union-Tribune, 1982

We are not in the business of selling merchandise. We are in the business of giving our members value.

customer-focusmembershipPrice Club internal communications and public remarks, widely cited, 1985

Selling FedMart was a mistake. Not because the price was wrong but because I hadn't finished what I started.

entrepreneurshipfedmartPrice retrospective interview, various San Diego business media, 1990

Jim Sinegal will run this better than I did. I knew that when I hired him.

james-sinegalleadershipSol Price remarks at a Price Club company event, reported in business press, 1993