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Every new employee at DoorDash does a delivery shift. Including engineers. Including me. You can't build for Dashers if you've never been one.
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Our first delivery was pad thai. I drove it myself. The customer tipped $5 and I thought we were rich.
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My mom worked in restaurants my whole childhood. Three jobs, no benefits, no delivery option. DoorDash is the tool she never had.
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Everyone was fighting over New York and LA. We went to the suburbs. Turns out, that's where most of America actually lives.
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We didn't ask restaurants for permission to list them. We just put up their menus and started delivering. You can apologize later for making someone money.