There is only one boss — the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

High expectations are the key to everything.

I probably have traveled and visited more small towns than anybody else in America. I found things I liked in every one of them.

Celebrate your successes. Find some humor in your failures. Don't take yourself so seriously.

Capital isn't scarce; vision is.

If everybody is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.