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There is only one boss — the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

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High expectations are the key to everything.

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I probably have traveled and visited more small towns than anybody else in America. I found things I liked in every one of them.

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Celebrate your successes. Find some humor in your failures. Don't take yourself so seriously.

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Capital isn't scarce; vision is.

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If everybody is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.