We think of ourselves as the Amazon Web Services of payments. We want to be the infrastructure layer for internet commerce.
Twenty percent of the internet's web traffic flows through our network every day. We didn't plan to become critical infrastructure. It just happened.
Credentialing is the plumbing of healthcare. Nobody sees it, nobody thinks about it, and when it breaks, everything floods.
We automate the most boring, important process in healthcare. Nobody talks about credentialing at dinner parties, but the entire system breaks without it.
The mental health crisis isn't a supply problem. There are enough therapists. It's an infrastructure problem. The plumbing between therapists and insurance is broken.
The fax machine is still the backbone of American healthcare communication. That tells you everything about how much room there is for improvement.
In America, you build an e-commerce company. In India, you build an e-commerce company, a logistics company, a payments company, and an internet adoption company — all at the same time.