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I started a blog. The blog built an audience. The audience became customers. The customers became a community.
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Every person is an influencer. Glossier was built on that belief before the word 'influencer' existed.
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We spent zero dollars on traditional advertising and built a $200 million brand. The product was the marketing.
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Stepping down as CEO was the hardest decision of my life. Sometimes the best thing for the company isn't you.