CRISIS

Everyone says the next crisis will be different. It never is.

Hell is coming. If you don't believe me now, you will in a few weeks.

Funds are safe.

We went from a company that was going to IPO to a company that was fighting for its life in the span of about four to six weeks.

We didn't restrict trading because we wanted to. We restricted trading because our clearinghouse demanded three billion dollars in collateral that we didn't have.

I would do anything short of an illegal act to keep this company going.

I was fired on a Friday and rehired on a Tuesday. It was the most bizarre week of my life.

In March 2020, we went from hiring mode to war mode. We onboarded 300,000 shoppers in 30 days. I didn't sleep for a week.