INSURANCE

Sixty percent of therapists don't accept insurance. Not because they don't want to help — because the paperwork makes them want to quit. We eliminated the paperwork.

Cash-pay therapy is a luxury product disguised as healthcare. If your solution only works for people who can afford $200 a week, you haven't solved anything.

Insurance was the hardest problem we had to solve. Nobody had ever underwritten peer-to-peer car sharing before. We basically had to invent the category.

Insurance is not a boring business. It is the most elegant asset-liability matching machine ever invented.

The insurance float is not just capital. It's patient capital. And patience is the most undervalued asset in finance.

AI can underwrite insurance better than humans. We just have to prove it with the numbers.

Insurance hasn't been reinvented in 100 years. That's not because it's perfect. It's because nobody tried.

Insurance is built on the conflict of interest between insurer and insured. We're trying to eliminate that conflict.

Good drivers subsidize bad drivers because insurance is priced on demographics, not behavior. We fix that.

Pure digital insurance doesn't work for most Europeans. They still want a human advisor. We give them both.

Insurance should be instant, transparent, and actually useful. Not a form you fill out and forget.

Insurance in Europe is stuck in the 1990s. Paper forms. Phone calls. Opaque pricing. We're changing all of it.

We're the first fully digital health insurer in France. No paperwork. Instant reimbursement. Beautiful app.

Risk is not the enemy. Mispriced risk is. If you understand the risk better than the market, you should take it. If you don't, walk away.

The float is the secret. The market sees the investments. Nobody talks about the float. The float is what makes the investments possible.

Warren has always said — and I agree — that the most important thing in insurance is not growth. It is discipline. One bad year of poor underwriting can erase a decade of profits.

The best insurance decisions I have ever made are the risks I declined to write. Saying no is the most underrated skill in underwriting.

Community-based insurance is not a new idea. It is the original idea. Neighbors used to pool resources to protect each other. We are bringing that back with technology.

Insurance has not changed since the 1950s. You still fill out the same forms your grandparents did. We are fixing that.

The insurance industry spends 30 cents of every premium dollar on acquisition and overhead. That is money that should be protecting customers, not funding middlemen.

The insurance industry moves slowly because incumbents have no incentive to change. They are profitable doing exactly what they have always done. Startups have to force the change.

Pay-as-you-go insurance is not a gimmick. It is the only model that makes sense for flexible workers. Why should you pay for coverage when you are not working?

Insurance in India was sold on fear. We decided to sell it on simplicity. Make the product easy to understand and people will actually buy it.

Insurance in Asia has been complicated and distant for too long. FWD was built to change that.

The middle class in Asia is the biggest economic story of our lifetime. Financial services — insurance, savings, investment — are how they protect what they've built.

Technology can make insurance something people understand and want — not just something they're told they need.

Weather is the largest uninsured risk on the planet, and that was the whole business.