My goal was never to just create a company. A lot of people misinterpret that as if I do not care about revenue or profit or any of those things. But what not being just a company means to us is building something that actually makes a really big difference in the world.
We started this podcast because the best investing books shouldn't require an MBA to understand.
Arm the rebels. That's what Shopify does. We give superpowers to the little guys.
We founded Robinhood because we believed that the financial system should work for everyone, not just the wealthy.
Making commerce easy for everyone — that was the idea from day one. Small businesses shouldn't need a finance department to take a credit card.
We will never charge a late fee. If you can't pay, the last thing you need is a punishment for being broke.
The best bank account is the one that doesn't punish you for being broke.
Every other corporate card wants you to spend more. We want you to spend less. That's either the dumbest business model ever or the smartest.
Small business owners didn't choose to become tax experts. They chose to open a bakery or a law firm. We handle the payroll so they can focus on what they actually care about.
Before Glassdoor, the only way to know if a company was toxic was to work there for six months. Now you know before you submit your resume.
Sixty percent of therapists don't accept insurance. Not because they don't want to help — because the paperwork makes them want to quit. We eliminated the paperwork.
We handle the business of therapy so therapists can focus on the therapy. Nobody went to graduate school for six years to argue with insurance companies.
We don't compete with therapists. We compete with the emergency room. If we do our job, kids don't end up there.
Everyone talks about the mental health crisis. Very few people are building clinical infrastructure to actually treat it at the severity level where people are dying.
Therapists didn't go to school for seven years to spend half their time on hold with insurance companies. We handle that so they can do what they actually trained for.
Prior authorization was designed to reduce unnecessary care. Instead it became a system that delays necessary care. We're fixing that with AI that can read clinical evidence faster than any human reviewer.
I was CFO of Facebook and Genentech. I could have done a lot of things. But mental health is the biggest solvable problem in healthcare, and nobody was solving it well.
The mental health system treats everyone the same way: try something, wait six weeks, and if it doesn't work, try something else. We use data to skip the guessing.
Precision mental health means getting the right person to the right treatment the first time. Not the third time. Not after they've given up. The first time.
We donate a pair of glasses for every pair we sell. Not because it's good marketing — though it is — but because 2.5 billion people in the world need glasses and can't afford them.
I'm not a celebrity endorser. I'm a mom who was frustrated with what was available for my kids, and I put my time and money behind a solution. There's a difference.
I made Google Earth. Then Google Maps. Then Pokemon Go. My career has been about getting people to explore the real world through technology. That thread has never changed.