We raised $3.5 billion on a vision of the future. The vision was right. The timing was wrong by about a decade. That's an expensive lesson in patience.
Construction is local. Every city has different codes, different unions, different weather, different soil. A factory in Phoenix doesn't help you build in Boston. We learned that the expensive way.
We raised $2 billion and went bankrupt. The idea was right — construction needs disruption. The execution was a masterclass in how not to do it.
Twitter bought us before we even launched. In hindsight, that was both the best and worst thing that happened to Vine. Best because we got distribution. Worst because we lost control.
TikTok proved the format worked. They just did what we should have done — paid creators, added music, and actually built a business around it.
Sequoia backed us. Temasek backed us. Every name-brand investor in Asia wrote us a check. When that much money comes in that fast, it can make you believe you are infallible. You are not.
We raised $3.4 billion because instant delivery felt inevitable. The correction taught us that inevitable does not mean immediately profitable.
An 80% stock decline teaches you that growth without profitability is just expensive marketing.
Financial engineering cannot substitute for operational excellence. I learned that the hard way.
Venture-subsidized convenience isn't a business model. It's a temporary subsidy.
Algorithms can't price unique homes accurately enough. Every house is a snowflake of mechanical risk.
Building your business on someone else's platform is playing with fire. We got burned.
Concentration is wonderful when it works. When it doesn't, you learn why diversification exists.
The connected fitness crash taught everyone the same lesson: hardware alone isn't a business. The software, the data, the coaching — that's the real product.
The film business is unlike any other I've been in. You can have the right story, the right talent, the right marketing, and the audience still decides. That humility is a good lesson for any investor.
The most important lesson dad taught us was to listen to your customers. Not just what they say — watch what they do.