All Quotes

# retail — 34 quotes

RETAIL

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The future of retail is retail everywhere. The brand is the constant, the channel is the variable.

e-commerceomnichannel— Tobias Lütke, conference talk
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It's easier to teach a merchant about technology than to teach a technologist about retail.

productretail— Tobias Lütke, interview
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The secret to retail is not selling things. It is buying things cheaper than anyone else and passing the savings to the customer.

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We put the Beyond Burger in the meat aisle, not the health food section. If you want to change how people eat, you have to be where they already shop.

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Walmart, Kroger, and Costco all stock Apeel-treated produce. When the world's biggest retailers adopt your technology, you know the science works.

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DTC-only was a ceiling. Going into Whole Foods and Target gave us the scale we needed.

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100+ retail stores. Everyone said DTC brands can't do physical retail. We proved them wrong.

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Concentration works in markets. In retail, it's a different game. Customers don't care about your portfolio theory.

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Brands need to be seen. A storefront on Fifth Avenue is the most expensive billboard in the world — and it works.

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Sears had the best brand in American retail. Somewhere along the way, we lost sight of the customer.

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Shoprite feeds millions of Africans every day. That's not a business. That's infrastructure.

africaimpact— Company event, 2016
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Africa has 1.4 billion people who need affordable food and goods. That's not a risk. That's a certainty.

africaopportunity— Speech, 2017
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Retail is arithmetic. You buy it for X and sell it for more than X. The companies that fail have forgotten the arithmetic.

businessretail— Sports Direct earnings call, 2018, 2018
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Every brand we've bought, people said it was dead. They said Sports Direct was dead once. They were wrong then too.

contrarianretail— Frasers Group investor call, 2022, 2022
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The store is the classroom. You learn more in one day visiting stores than in a year reading spreadsheets.

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The customer does not care about your stock price. The customer cares about whether the tomatoes are fresh.

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Latin America is the most exciting retail market in the world. A billion people who want better lives.

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I go to the stores because that is where the truth is. Not in the boardroom.

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If a customer saves one euro with us, we have done our job.

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The only sustainable competitive advantage in retail is being the cheapest.

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We sell clothes. We do not sell stories about clothes. The price tag is the story.

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A mall is not about shopping. It is about experience. People come for the experience and buy things along the way.

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The Gulf is one of the most dynamic consumer markets in the world. Young populations, rising incomes, a love for international brands. It is a remarkable place to be in business.

consumer-trendsgulf-market— Bloomberg Middle East, 2018
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Our business is built on trust — trust between us and the global brands we represent, and trust with our customers in the Gulf.

brand-partnershipsbusiness— Al Mana Group corporate communications, 2015
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Qatar is changing. The consumer here is sophisticated and global. Our job is to bring the world's best brands to our market at the highest standard.

consumer-marketgulf— Arabian Business interview, 2014
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We do not rush. We take time to understand a brand before we represent it. That discipline is what keeps our relationships lasting decades.

brand-partnershipsbusiness-strategy— Gulf Business magazine, 2017
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The Internet is not a threat to our shopping malls. The Internet cannot replace the human experience of being somewhere.

real-estateretail— Press interview, 2014
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Retail is dead only if you do not reinvent it. We chose to reinvent it around art and human experience.

experienceinnovation— K11 Launch Interview, Hong Kong, 2008
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Scale is not just a competitive advantage in retail. Scale is the business.

competitive-advantageretail— Publishers Weekly interview, 1995
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You cannot compete with Amazon by being Amazon. You compete by being something Amazon cannot be.

amazoncompetition— Fortune CEO interview, 2012
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Books are not just products. People have a relationship with them. That is the business we are really in.

bookscustomer-experience— Barnes & Noble annual shareholder letter, 1998
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The membership fee is really the key to the whole thing. It means your customer has already committed to you before they even walked in.

business-modelcustomer-loyalty— Sol Price interview, San Diego Union-Tribune, 1982
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The most important lesson dad taught us was to listen to your customers. Not just what they say — watch what they do.

bankingcustomer-focus— University of Arkansas Business School Address, 2009
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You get to show people within minutes what your product is, and you can sell thousands of units within minutes.

salesretail— Associated Press interview, May 2015, 2015